Replace repetitive manual calls with organized, contextual AI agents connected to Avyukta CRM. Automate voice, WhatsApp, Meta, email, SMS and RCS follow-ups while keeping humans available for complex or sensitive cases.
Final price depends on volume, telecom route, AI model, language, integration, taxes and support scope.
Human to AI advantage
AI takes care of high-volume, repeatable outreach. Your people focus on the accounts where empathy, negotiation, investigation or authority matter.
Organized replacement model
Move reminders, basic verification, structured PTP capture, post-call messaging and retry logic to AI. Preserve defined handoffs for disputes, vulnerability, complaints, settlement approvals and legal-sensitive conversations.
Usage-based AI capacity can reduce dependence on seats, hiring and recurring training.
Increase campaign volume without expanding physical calling infrastructure at the same rate.
Approved scripts, retry rules, dispositions and follow-ups run the same way every time.
Agents receive summarized context and work queues for accounts that truly need intervention.
Operational comparison
Use this table to identify which activities should be automated and which should remain under human judgment.
| Dimension | Human-only dialing | Avyukta AI Collections |
|---|---|---|
| Capacity | Limited by shifts, seats and hiring | Elastic AI calling within configured policies |
| Script consistency | Varies by training and agent | Approved dynamic scripts and business rules |
| CRM updates | Manual notes and missed dispositions | Automatic transcript, summary and outcome sync |
| Promise tracking | Callbacks and spreadsheets | Automated PTP lifecycle and triggers |
| Payment journey | Link shared manually | Secure link sent through approved channels |
| Follow-up | Disconnected voice, WhatsApp and SMS | One orchestrated omnichannel sequence |
| Prioritization | Static lists and intuition | DPD, history and risk-informed queues |
| Exceptions | Handled by experienced agents | Transferred to humans with full context |
| Auditability | Scattered records | Timestamped logs, recordings, transcripts and notices |
Single-point BPA engine
Connect SIP, GSM, VoIP, cloud dialing, CRM data, AI voice and omnichannel text through a unified business process automation layer.
Avyukta CRM integration
The AI workflow can read customer, account, overdue, communication and payment context from CRM. It writes back outcomes, transcripts, summaries, promise dates, payment status and the next action—so every channel works from one record.
Migration roadmap
Start with clean CRM data and limited AI calling, then add automation and intelligence progressively. Each phase can be governed by acceptance criteria and operational controls.
Phase 1
Build the data layer for organized recovery operations with collection-specific fields, imports, validation, DPD buckets, and portfolio visibility.
Phase 2
Launch personalized outbound AI calls using borrower name, due amount, EMI, penalties, account history and preferred language directly from Avyukta CRM.
Phase 3
Track every commitment automatically. Fulfilled, broken, expired or rescheduled promises trigger the correct next action without manual chasing.
Phase 4
Create secure payment journeys and sync transaction outcomes back to each borrower record for a complete collection history.
Phase 5
Coordinate voice with WhatsApp, Meta messaging, email, SMS and RCS so every customer receives the right message on the right channel.
Phase 6
Prioritize the portfolio using live KPIs and AI-supported risk signals from call outcomes, payment history, PTP behavior and overdue patterns.
Phase 7
Extend the same organized workflow to field teams with mobile assignments, GPS evidence and synchronized outcomes.
Phase 8
Move accounts through a controlled AI-to-human escalation ladder and generate traceable notices when policy rules require it.
Phase 9
Give operations, finance and management a consistent source of truth across campaigns, teams, branches, promises and payments.
Phase
Scale through APIs, webhooks, white-labeling and advanced agents that can analyze intent, sentiment and next-best actions.
Beyond collections
Use the same BPA, CRM synchronization and analytics foundation for inbound and outbound communication across industries.
Payment reminders, PTP capture, payment links, risk queues and human escalation.
Pre-qualify applicants, verify interest and route qualified conversations to the lending team.
Appointment booking, reminders, rescheduling and post-consultation follow-up.
Admission enquiries, counseling reminders, document follow-up and scheduling.
Respond to property enquiries, qualify intent and schedule advisor calls quickly.
Order confirmation, delivery queries, COD verification and abandoned-cart recovery.
Candidate screening, interview scheduling, reminders and status communication.
Lead qualification, demo booking, renewal reminders and customer success outreach.
Guide students through counseling, visa and university-selection follow-ups 24/7.
Connect the existing stack
Synchronize the Avyukta stack with business systems through supported connectors, APIs and webhooks.
Illustrative ROI calculator
Adjust your team and workload assumptions. The calculator compares the automated share of human payroll against AI calling minutes at the indicative ₹4/min starting price.
Illustrative calculation only. It does not include implementation, CRM, telecom, human exception handling, supervision, taxes, support or any minimum commitments. Validate all assumptions with a formal proposal.
Trust and governance
Configuration must be reviewed against applicable lender policy, recovery rules, privacy obligations, consent, telecom requirements and customer-fairness standards.
Configure approved days, times, retry gaps, contact frequency and suppression rules.
Maintain channel preferences, opt-out records and DND controls where applicable.
Store timestamped calls, recordings, transcripts, outcomes, notices and user actions.
Route complaints, disputes, hardship, vulnerability and complex negotiation to trained people.
Frequently asked questions
AI can replace a large share of repetitive reminder, verification, PTP and payment-link calls. Keep people available for disputes, hardship, complaints, legal-sensitive conversations, complex negotiation and any scenario where customer understanding is uncertain.
The workflow can retrieve customer and account context before dialing, then write the call outcome, transcript, summary, promise, payment status and next action back to the CRM.
The proposed experience coordinates AI voice with WhatsApp, Meta messaging, email, SMS and RCS. Exact channel availability depends on provider onboarding, templates, consent and technical integration.
No. It is an indicative starting price requested for this page. Final commercial terms can vary by volume, language, AI model, telephony route, CRM scope, support, taxes and minimum commitments.
The architecture supports CRM synchronization, REST APIs and webhooks. Exact data mapping, authentication and workflow scope should be defined during solution design.
Track contact rate, right-party contact rate, disposition accuracy, PTP capture and fulfillment, payment conversion, complaint rate, transfer rate, call quality and total cost per successful outcome.
Bring a representative portfolio, existing scripts and CRM fields. The Avyukta team can map a phased pilot with defined handoffs, channels and success metrics.